Refunds

1. Tour Package Cancellations & Refunds

• Cancellations made 7 days or more before the tour are eligible for a full refund.
• Cancellations made between 3 to 6 days before the tour will receive a 50% refund.
• No refunds for cancellations made within 48 hours of the tour.

2. Cab Booking Refunds

• Full refund for cancellations made at least 24 hours before pickup time.
• No refund for last-minute cancellations or no-shows.

3. Hotel Booking Refunds

• Hotel bookings follow the cancellation policy of the respective hotel or partner.
• Details will be shared at booking and must be referred for applicable refunds.

4. How to Request a Refund

Contact our customer support team at information@hotelregencyvns.com or call us directly. Refunds will be processed within 7–10 business days to the original payment method.

5. Non-Refundable Situations

• Failure to show up at pickup location or tour start point.
• Missed services due to incorrect booking information.
• Weather delays or force majeure events (unless stated otherwise).